Zebra QL 320 Manual do Utilizador Página 37
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QL 320 User’s Guide 37
Communications Diagnostics
If there’s a problem transferring data between the computer and
the printer, try putting the printer in the Communications Diagnos-
tics Mode (also referred to as the “DUMP” mode). The printer will
print the ASCII characters and their and their text representation
(or the period ‘.’, if not a printable character) for any data received
from the host computer
To enter Communications Diagnostics Mode:
1. Print a configuration label as described on pg. 34.
5. At the end of 2nd diagnostics report, the printer will print:
“Press FEED key to enter DUMP mode”.
6. Press the FEED key. The printer will print: “Entering DUMP
mode”.
Note: If the FEED key is not pressed within 3 seconds, the printer will print “DUMP
mode not entered” and will resume normal operation.
7. At this point, the printer is in DUMP mode and will print the
ASCII hex codes of any data sent to it, and their text repre-
sentation (or “.” if not a printable character).
Additionally, a file with a “.dmp” extension containing the ASCII
information will be created and stored in the printer’s memory. It
can be viewed, “cloned” or deleted using the Label Vista applica-
tion. (Refer the Label Vista documentation for more information.)
To terminate the Communications Diagnostics Mode and return
the printer to normal operations:
1. Turn the printer OFF.
2. Wait 5 seconds.
3. Turn the printer ON.
Calling the Help Desk
If the printer fails to print the configuration label, or you encoun-
ter problems not covered in the Troubleshooting Guide, contact
the Help Desk. Help Desk addresses and phone numbers for
your area can be found in Appendix D of this manual. The Help
Desk will need the following information:
• Model number/type (e.g. QL 320)
• Unit serial number (Found on the large label on the back of
the printer, also found in the configuration label printout))
• Product Configuration Code (PCC) (15 digit number found
on the small label on the back of the unit)
- UMAN-QL3 Rev.D March, 2002 1
- Proprietary Statement 2
- Product Improvements 2
- Mobile Printer 3
- User’s Guide 3
- Contents 4
- 6 QL 320 User’s Guide 6
- Introduction 7
- Unpacking and Inspection 7
- Reporting Damage 7
- 8 QL 320 User’s Guide 8
- Getting Ready to Print 9
- 10 QL 320 User’s Guide 10
- QL 320 User’s Guide 11 11
- 12 QL 320 User’s Guide 12
- Operator Controls 13
- 14 QL 320 User’s Guide 14
- LCD Control Panel 15
- 16 QL 320 User’s Guide 16
- LCD Functions 17
- Verify the Printer Is Working 18
- Connecting the Printer 18
- QL 320 User’s Guide 19 19
- IR Communications 20
- SRRF Communications 21
- Zebra SRRF Network Overview 21
- 22 QL 320 User’s Guide 22
- QL 320 User’s Guide 23 23
- 24 QL 320 User’s Guide 24
- QL 320 User’s Guide 25 25
- Setting Up the Software 26
- Adjustable Shoulder Strap 27
- Belt Clip 28
- Preventive Maintenance 29
- Extending Battery Life 29
- 30 QL 320 User’s Guide 30
- Cleaning 31
- Troubleshooting 32
- Standard Control Panel 32
- Optional LCD Control Panel 32
- Troubleshooting Topics 33
- Troubleshooting Tests 34
- Sample Configuration Label 35
- 36 QL 320 User’s Guide 36
- Communications Diagnostics 37
- Calling the Help Desk 37
- Specifications 38
- Printing Specifications 38
- Label Specifications 39
- Font/Bar Code Specifications 39
- 40 QL 320 User’s Guide 40
- Communications Port 41
- Agency Approvals 42
- Accessories 42
- Appendix A 43
- Appendix A 44
- Appendix B 46
- Appendix C 47
- Appendix D 48
- Product Support 48
- Patent Information 51
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