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Troubleshooting
Print Quality Problems
118
79695L-003 Z Series
®
/RZ™ Series User Guide 1/11/11
Wrinkled ribbon Ribbon was fed through the
ribbon system incorrectly.
Load the ribbon correctly. See Load Ribbon
on page 58.
Incorrect burn temperature. Set the darkness to the lowest possible setting for
good print quality. See Adjust Print Darkness
on page 73.
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjust
Printhead Pressure on page 64.
Media not feeding properly;
“walking” from side to side.
Make sure that media is snug by adjusting the
media guide, or call a service technician.
The strip plate needs adjusting. Call a service technician.
The printhead needs vertical
adjustment.
Call a service technician.
The printhead is improperly
balanced.
Call a service technician.
The printhead and platen roller
need to be realigned.
Call a service technician.
Printing too light or
too dark over the
entire label
The media or ribbon is not
designed for high-speed
operation.
Replace supplies with those recommended for
high-speed operation.
You are using an incorrect
combination of media and
ribbon for your application.
1. Switch to a different type of media or ribbon
to try to find a compatible combination.
2. If necessary, consult your authorized Zebra
reseller or distributor for information and
advice.
You are using ribbon with
direct thermal media.
Direct thermal media does not require ribbon. To
check if you are using direct thermal media,
perform the label scratch test in When to Use
Ribbon on page 36.
Incorrect or uneven printhead
pressure.
Set the pressure to the minimum needed. See
Adjust Printhead Pressure on page 64.
Smudge marks on
labels
The media or ribbon is not
designed for high-speed
operation.
Replace supplies with those recommended for
high-speed operation.
Misregistration/skips
labels
The printer is not calibrated. Recalibrate the printer.
Improper label format. Use correct label format.
Misregistration and
misprint of one to
three labels
The platen roller is dirty. See Clean the Printhead and Platen Roller
on page 102.
Media does not meet
specifications.
Use media that meets specifications.
Table 15 • Print Quality Problems (Continued)
Problem Possible Cause Recommended Solution
- Z Series 1
- /RZ™ Series 1
- User Guide 1
- Part Number: 79695L-003 2
- Declaration of Conformity 3
- Compliance Information 4
- Contents 5
- Section Description 10
- T: Telephone 11
- F: Facsimile 11
- E: E-mail 11
- Document Conventions 12
- FEED button 13
- CANCEL button 13
- About This Document 14
- Introduction 15
- External View 16
- Printer Media Compartment 18
- Control Panel 19
- Control Panel Buttons 20
- Control Panel Lights 21
- Printer Language Modes 22
- Printer Setup 23
- Before You Begin 24
- Temperature Relative Humidity 25
- Select a Site for the Printer 26
- I) may damage the 27
- Interface 29
- Standard or 29
- Optional 29
- Description 29
- O) position 32
- Power Cord Specifications 33
- Types of Media 34
- Ribbon Overview 36
- If the ribbon... Then 37
- Operations 39
- Print Mode Printer Option 41
- Load Media 43
- Roll Media 44
- Fanfold Media 44
- Roll Media (Continued) 45
- Fanfold Media (Continued) 45
- PAUSE to enable printing 47
- Close the printhead assembly 57
- Ribbon Coated Outside 58
- (black ribbon spindle) 58
- Ribbon Coated Inside 58
- (gray ribbon spindle) 58
- Load Ribbon 59
- Remove Used Ribbon 62
- Calibrate the Printer 63
- Media Width 64
- If the media... Then 65
- Adjust Printhead Pressure 66
- Configuration 67
- Setup Mode 68
- Exit Setup Mode 69
- Default Password Value 70
- SETUP/EXIT 71
- LIST SETUP 71
- PLUS (+) to confirm printing 71
- LIST NETWORK 72
- Language/Parameter 73
- To change the value shown: 73
- Action/Explanation 74
- WARNING REPLACE 80
- To format a memory card: 83
- To initialize Flash memory: 84
- To print a sensor profile: 84
- LOAD BACKING prompt displays 85
- RELOAD ALL displays 86
- To skip these parameters: 94
- IDLE DISPLAY 96
- Replacing Printer Components 100
- Lubrication 100
- Area Method Interval 101
- Routine Maintenance 102
- Cleaning Procedures 102
- Clean the Cutter Module 106
- I) the printer 107
- Troubleshooting 111
- Troubleshooting Checklists 112
- LCD Error Messages 113
- O) the printer 114
- HEAD COLD 115
- HEAD TOO HOT 115
- DEFRAGMENTING 116
- ERROR CONDITION 116
- CUTTER JAM 116
- OUT OF MEMORY 116
- (function) 116
- Print Quality Problems 117
- Note • A vertical drift of 119
- Calibration Problems 120
- NONE. See 121
- Ribbon Problems 122
- RFID Problems 123
- MEDIA POWER UP and 125
- LANGUAGE 126
- SAVE CHANGES in the 126
- O) and then on (I) 127
- CANCEL self tests 129
- CANCEL Self Test 130
- PAUSE Self Test 131
- FEED Self Test 132
- Print Quality Description 133
- FEED and PAUSE Self Test 135
- Printer Diagnostics 136
- RIBBON (2). If 137
- MEDIA (3) for the media 137
- Specifications 139
- General Specifications 140
- Printing Specifications 141
- Media Specifications 143
- Ribbon Specifications 144
- Printer Options 145
- 1/11/11 Z Series 147
- 79695L-003 Z Series 148
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