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Troubleshooting
Miscellaneous Printer Problems
130
79695L-002 Rev. A Z Series
®
/RZ™ Series User Guide 6/6/08
The printer locks up
while running the
Power-On Self Test.
Main logic board failure. Call a service technician.
The printer prints
VOID on every label
that I try to print.
The printer is set for RFID
operation, but you are not using
RFID labels.
Switch to RFID labels, or remove the RFID
commands from your label formats.
Table 22 • Miscellaneous Printer Problems (Continued)
Problem Possible Cause Recommended Solution
- Z Series 1
- /RZ™ Series 1
- User Guide 1
- Declaration of Conformity 3
- Compliance Information 4
- Contents 5
- Section Description 10
- Contacts 11
- Document Conventions 12
- FEED button 13
- CANCEL button 13
- About This Document 14
- Introduction 15
- External View 16
- Printer Media Compartment 18
- Control Panel 19
- Control Panel Buttons 20
- Control Panel Lights 21
- Printer Language Modes 22
- Printer Setup 23
- Before You Begin 24
- Temperature Relative Humidity 25
- Select a Site for the Printer 26
- Interface 27
- Standard or 27
- Optional on 27
- Characteristics 27
- ) may damage the 28
- O) position 31
- Power Cord Specifications 32
- Types of Media 33
- Ribbon Overview 35
- If the ribbon... Then 36
- Operations 37
- Print Mode Printer Option 39
- Load Media 41
- Roll Media 42
- Fanfold Media 42
- Roll Media (Continued) 43
- Fanfold Media (Continued) 43
- PAUSE to enable printing 44
- Close the printhead assembly 54
- Ribbon Coated Outside 55
- (black ribbon spindle) 55
- Ribbon Coated Inside 55
- (gray ribbon spindle) 55
- Load Ribbon 56
- Remove Used Ribbon 59
- Calibrate the Printer 60
- Adjust Printhead Pressure 61
- Media Width 62
- If the media... Then 62
- Configuration 63
- Setup Mode 64
- Exit Setup Mode 65
- Default Password Value 66
- Print a Configuration Label 67
- LIST NETWORK 68
- Language/Parameter 69
- To change the value shown: 69
- Action/Explanation 70
- WARNING REPLACE 77
- To print this label: 79
- To initialize Flash memory: 82
- To print a sensor profile: 82
- LOAD BACKING prompt displays 83
- RELOAD ALL displays 83
- IDLE DISPLAY 93
- RFID Control Panel Parameters 96
- To calibrate an RFID tag: 97
- RFID WRITE PWR 98
- RFID ERR STATUS 98
- RFID TAG TYPE 98
- 1122334455667788 for 2 99
- RFID TAG DATA 99
- RFID Operation 100
- Routine Maintenance 101
- Replacing Printer Components 102
- Lubrication 102
- Area Method Interval 103
- Cleaning Procedures 104
- Clean the Cutter Module 108
- I) the printer 109
- Troubleshooting 113
- Troubleshooting Checklists 114
- LCD Error Messages 115
- O) the printer 116
- HEAD COLD 117
- HEAD TOO HOT 117
- DEFRAGMENTING 118
- ERROR CONDITION 118
- CUTTER JAM 118
- OUT OF MEMORY 118
- (function) 118
- Print Quality Problems 119
- Note • A vertical drift of 121
- Calibration Problems 122
- NONE. See 123
- Ribbon Problems 124
- RFID TAG 125
- MEDIA POWER UP and 126
- RFID Problems 127
- LANGUAGE 128
- SAVE CHANGES in the 128
- O) and then on (I) 129
- CANCEL self tests 131
- CANCEL Self Test 132
- PAUSE Self Test 133
- FEED Self Test 134
- Printer Diagnostics 135
- Print Quality Description 136
- FEED and PAUSE Self Test 137
- RIBBON (2). If 139
- MEDIA (3) for the media 139
- Specifications 141
- General Specifications 142
- Printing Specifications 143
- Media Specifications 145
- Ribbon Specifications 146
- Printer Options 147
- 6/6/08 Z Series 149
- Cutter Jam message, 118 150
- HEAD COLD message 151
- HEAD ELEMENT BAD message, 116 151
- HEAD TOO HOT message, 117 151
- INVALID HEAD message, 115 151
- OUT OF MEMORY message, 118 152
- PAPER OUT message, 116 152
- RIBBON IN message, 116 153
- RIBBON OUT message, 115 153
- THERMISTOR FAULT message 154
- © 2008 ZIH Corp 156
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