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About This Document
Who Should Use This Document
iv
P1016701-001 KR403 Integrators Guide 12/23/09
Who Should Use This Document
This Integrators Guide is intended for use by any person who needs to develop a kiosk using
the KR403 printer, operate, or to troubleshoot problems with the printer.
How This Document Is Organized
The Integrators Guide is set up as follows:
Topic Description of Content
Introduction Identifies basic printer features, functions and information to
assist you with your initial decision to select the printer for your
kiosk.
Printer Overview Defines the wide range of printer mounting and media handling
options avail. Tips and specifications are included as they apply
to general use of the printer and receipt media.
Controls Explores the printer controls, sensors and, error reporting
available to the operator, service technician, and kiosk system
integrators.
Operations Provides the basic information needed to operate the printer:
connecting power, loading media, printing test receipts, host
interface connections and recommended operator maintenance.
Configuration Covers the various ways and resources you are able to use to
configure the printer for operation, monitoring and reporting,
installing graphics, receipt forms or fonts, and updating the
printer firmware.
Maintenance Defines printer maintenance for the operator and service
technician.
Printer Power
Requirements
Covers the printer operational power requirements, concerns,
verification testing, power connector, and the optional
accessory power supply.
Hardware Accessories Identifies proven printer and media mounting accessories
available to speed your kiosk design and test process.
Kiosk Design
Considerations
Brings it all together with tips and suggestions to improve kiosk
design including custom media mounting guidelines, media
storage, interaction with other kiosk components, and internal
and external environmental factors.
Troubleshooting Covers operational issues and resolutions for status indicator
codes and poor print quality.
Appendix Printer Interface Cabling Information
- Integrator Guide 1
- About This Document 3
- Who Should Use This Document 4
- Contacts 5
- Document Conventions 6
- Contents 7
- Introduction 11
- KR403™ Thermal Kiosk Printers 12
- What’s in the Box 14
- Opening the Printer 15
- Printer Orientation 16
- Printer Features 17
- Printer Features (continued) 18
- General Printing Information 19
- KR403 Media Types 20
- • Minimum mount positions 21
- • Supports the Quick-Fit Hubs 21
- • Supported by most Zebra 21
- Basic Printer Dimensions 22
- Printer Power 23
- Connector and 23
- Plug with Latch 23
- Media Guide Screw 24
- M2.5 x 3 24
- Media Guide Width 24
- Printer Overview 25
- Print Modes 26
- Receipt (Page) Imaging Modes 29
- Media Supply Method 30
- Media Input Aperture 31
- Mounting Orientations 32
- Small Core Media 33
- Roll Adapter 33
- Horizontal 33
- Vertical 33
- Controls 35
- Feed Button 37
- Power Indicator 37
- Status Indicator Descriptions 37
- Error Flags (~HQES) 39
- Warning Flags (~HQES) 40
- Feed Button Modes 41
- Operation 43
- Attaching Power 45
- Manual Printer Reset 46
- Glue or similar 47
- Automated Media Loading 49
- Manual Media Loading 50
- Clearing Paper Jams 51
- Cleaning the Printhead 52
- Interface Cable Requirements 55
- USB Interface Requirements 56
- Serial Communications 57
- Tighten screws 58
- Serial Cable 58
- Serial Port Connector 58
- Printer Configuration 61
- Fonts and Your Printer 63
- Getting Asian Fonts 64
- Stand Alone Printing 64
- Printer Maintenance 65
- KR403 Printer Maintenance 66
- Operator Maintenance 66
- Waste Bin 67
- Media Sensors Head-up Sensor 67
- In Retract 68
- On-Site Service Cleaning 69
- Media Path 70
- Replacing the Printhead 72
- Printhead 73
- (Cables not shown) 73
- Replacing the Platen Roller 74
- Replacing the Cutter Blades 76
- #8 Torx Screws 77
- Cutter Gear 77
- Cutter Blade 77
- Cutter Arm’s Slot 78
- Fixed Blade 80
- Mounting Slot 80
- Center Tab 80
- Requirements 81
- KR403 Power Requirements 82
- DC Power Plug Requirement 83
- Printer Power Requirements 84
- Kiosk Hardware 85
- Integration Accessories 85
- Accessories Overview 86
- Nozzle Bezel 87
- Shutter Bezel 89
- Quick-Fit Hubs 90
- Roll Support 91
- Media Roll Low Sensor 92
- Universal Roll Holder 93
- Mounting Plate 94
- For illustration purposes: 96
- Printer Mounting Plate 97
- Roll center 98
- Printer Power Supply 100
- Troubleshooting 101
- Status Light Descriptions 102
- Print Quality Problems 104
- Manual Calibration 106
- Troubleshooting Tests 107
- Communications Diagnostics 108
- Kiosk Design 111
- Considerations 111
- Kiosk Design Considerations 112
- Design Your Own Mounting 113
- Cabling and Cable Routing 114
- Ambient Light 114
- Designing a Roll Support 115
- Designing Media Guides 115
- Designing for Fan-Fold Media 116
- Appendix 117
- Serial Port Interface 119
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