Zebra ZebraNet Guia do Utilizador descarregar pdf (Página 116)

Hardware Troubleshooting

Troubleshooting the 10/100 PS

116

14197L-002 Rev. A ZebraNet

10/100 Internal Print Server 08/27/2007

for ZM400, ZM600, GK420 and GX420/430 User Guide

Unable to Print

If you are having problems printing, verify that there is communication between the

10/100 Internal PS and the printer. Suggestions include the following:

• Ping the printer to determine the ability to communicate with the printer. See Ping the

Printer.

• Or open a Telnet session and send a ZPL command to print a configuration label. See

Telnet on page 117 for more information.

• Check obvious error conditions such as head open, out of media, out of ribbon, etc.

• If problems persist, contact Technical Support.

Ping the Printer

To ping the printer, complete these steps:

1. Open a DOS window.

To open a DOS window, click on

Start > Run.

2. In the Open text box, type: cmd

3. From the DOS prompt, type:

ping xxx.xxx.xxx.xxx

where xxx.xxx.xxx.xxx is the IP address of the print server

4. See Figure 56. You see a reply from the print server indicating a connection.

Figure 56 • Example of a Successful Ping

If the issue is a communication problem, you would have received an error message.

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Zebra ZebraNet Guia do Utilizador Página 116